1. General Information

1.1. Terms of Service

These Terms and Conditions are applicable to the website Go Went Gone, as well as all services offered by the platform.

You understand that by using these services, you enter into a legally binding contract with Go Went Gone that requires your unconditional acceptance of these terms.

1.2. Go Went Gone Services

Go Went Gone is a service which provides students with exercises, materials and lessons. You are responsible for obtaining and paying for necessary equipment and Internet service, so as to access Go Went Gone.

1.3. Amendment of these Terms

We reserve the right to make amendements and modifications to these Terms and Conditions at our own discretion. It is the responsibility of the consumer to check this page regularly to remain informed about any modifications.

2. Service

2.1. Lessons

Go Went Gone offers students both private and group lessons. It is the duty of Go Went Gone to ensure that the lessons are carried out as agreed upon.

2.2. Trial Lessons

In accordance with the tutor's pricing page, Go Went Gone offers 1 discounted trial lesson to each new student at the teacher's discretion. Corresponding information is to be found on each tutor's pricing page. Only one trial lesson is permitted for each student. Upon completion of the trial lesson, a continuation of the lessons is at both the student and the teacher's discretion.

2.3. Termination of Collaboration

A teacher can at any time terminate the collaboration with a student. A student or parent also has the right to terminate the collaboration at any time, but can only receive reimbursment under certain conditions. See 3.4. Refunds for further information.  

3. Cancellation and Refunds

3.1. Cancellation by the Student

If a student cancels a lesson within 24 hours of the starting time, the student or parent will remain liable to pay for the corresponding lesson fees. If a cancellation is with more than 24 hours' notice, the student will be entitled to receive a replacement lesson at no extra cost. Exceptions may be made, at the discretion of the teacher, in the event of a compelling reason for cancellation.

3.2. Non-Appearance

If a student does not come to the scheduled class, the student or parent will remain liable to pay for the corresponding lesson fees.

3.3. Cancellation by the Teacher

It is the duty of the teacher to attend scheduled classes. A teacher may cancel a scheduled class at any time, but remains obliged to inform the student in writing of the cancellation and provide a replacement session. 

3.4. Refunds

A student or parent cannot receive a refund for retrospective lessons. If a student or parent has paid for a course on the platform, there is no possibility to receive a refund once the course has commenced. In the event that a group course is cancelled by the teacher or the platform, a refund based on the number of incomplete lessons will be issued. The refund for the remaining lessons is to be calculated as follows: price of course/total number of lessons*number of incomplete lessons.

4. Privacy Policy

4.1. Data Collection and Privacy

At Go Went Gone, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website. By using our website, you consent to the practices described in this policy.

4.2. Data Collection and Usage

We may collect personal information from you when you visit our website, create an account, make a purchase, or interact with our services. The information we collect may include, but is not limited to, your name, email address, contact information, and payment details. We use this information for various purposes, including providing our services, processing transactions, and communicating with you.

4.3. Cookies and Tracking Technologies

When you use our website, we may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are stored on your device. They help us improve our website, understand user behavior, and tailor content to your preferences. Cookies may also be used for authentication, security, and analytics.

You can manage cookie preferences through your browser settings, but please be aware that disabling cookies may affect your experience on our website. By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy.

4.4. Data Security

We take data security seriously and employ industry-standard measures to protect your personal information. All personal information discussed in lessons is to remain in secrecy. While we do our best to safeguard your data, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

4.5. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.